EMPLOYEE STORE
FREQUENTLY ASKED QUESTIONS
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STORE CREDIT & ORDERING
Each employee will receive $100 in store credit starting August 31, 2026. The credit will be available to use immediately and will expire on December 31, 2027.
The current $100 in store credit expires December 31, 2027. Future store credits will have their own expiration dates, which will be communicated when the credits are issued.
No. You can use your store credit across multiple purchases throughout the year. Your current credit must be used by December 31, 2027.
Contact Marketing at marketing@steelencoutners.com or at 801-478-8240.
No. Simply place your order through the company store. Your credits will be applied, and any remaining balance will be deducted through payroll.
Your available store credit will be applied first. If your order total exceeds your available credit, the remaining balance will be deducted from payroll.
Shipping is a flat $5 per order. You can also choose to pick up your order at our Salt Lake City office at no cost.
Orders are fulfilled every Monday.
Yes! You are welcome to purchase items for family and friends. Please keep in mind that anyone wearing our company merchandise is representing our company, so we ask that you use good judgement when purchasing.
Yes! Every item available for client gifts and executives will also be available through the employee store. If there’s something specific you’re looking for, please contact Marketing, and we’ll be happy to help.
The annual employee store credit replaces individual birthday and work anniversary gifts. This gives employees more flexibility to choose merchandise they want and use their benefit when it works best for them.
Seasonal Collections
Each quarter, we’ll introduce a limited selection of new products as part of our Seasonal Collection. These products are offered for a limited time and may not be available again once the collection closes.
No. Seasonal Collection items are only available for a limited time. These products are released as part of our quarterly merchandise collections and may not return once the collection closes.
Use the Seasonal Collection filter on the employee store to see which products are currently part of the collection.
Each quarter, we’ll announce a few new products for the Seasonal Collection. These items will be available for pre-order for two weeks, after which we’ll place the order with our vendor. You can expect to receive your order approximately one month after the pre-order closes. Some products have minimum order quantities, and we want to limit the amount of inventory we keep on hand. If we don’t receive enough orders for a particular product to meet the minimum, the order will not be placed.
Products & Availability
Yes. The employee store will continue to evolve with new Seasonal Collection releases throughout the year.
For Everyday Essentials and Workwear Essentials, we typically maintain backstock inventory. If an item is temporarily out of stock, you may still be able to place a pre-order. Orders for pre-orders will be place quarterly. If an item is part of the Seasonal Collection, we most likely will not reorder it once the collection closes. Stay tuned for the next Season Collection release!
Absolutely! We want the store to offer products employees actually want to wear and use. If there’s a specific product you’d like to see, contact Marketing, and we’ll consider it for a future collection.
We’ve prioritized quality over quantity. Rather than offering a large selection of lower-costs products, we’ve focused on providing merchandise that is higher quality, more durable, and something you’ll actually want to wear and use. All merchandise is sold to employees at cost, and the company provides an annual store credit to help offset the cost.
Workwear Essentials
The Workwear Essentials Program ensures every eligible Field and Shop employee has access to affordable, branded workwear. Eligible employees receive $50 in annual Workwear Essentials store credit to purchase approved workwear items through the employee store. Use the Workwear Essentials filter on the store to see which items are included. This credit is separate from the annual $100 employee store credit.
Returns & Exchanges
Yes, although exchanges are subject to inventory availability and Seasonal Collection items may have limited exchange options. If we are unable to accommodate an exchange, store credit will be issued. All returns will be issued as store credit only; we do not provide cash or payroll refunds for returned merchandise.
Rebrand & Company Apparel
Yes. Employees may continue wearing existing Steel Encounters apparel. As apparel naturally wears out, employees are encouraged to replace it with updated Encounters Construction or Façade Encounters merchandise through the company store. If you are meeting with a client or vendor, you are expected to wear Façade Encounters branded apparel.
No. There is no expectation that employees immediately replace existing Steel Encounters apparel. Continue using what you have, and transition to updated branding as your apparel naturally wears our or as you purchase new merchandise through the store.